Dialpad incident

Some customers may be experiencing issues with Ai recaps

Minor Resolved View vendor source →

Dialpad experienced a minor incident on March 21, 2025 affecting Dialpad Ai, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2025, 08:31 PM UTC
Resolved
Mar 21, 2025, 10:39 PM UTC
Duration
2h 8m
Detected by Pingoru
Mar 21, 2025, 08:31 PM UTC

Affected components

Dialpad Ai

Update timeline

  1. investigating Mar 21, 2025, 08:31 PM UTC

    We are currently investigating this issue.

  2. identified Mar 21, 2025, 08:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 21, 2025, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 21, 2025, 10:24 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 21, 2025, 10:39 PM UTC

    This incident has been resolved.