Dialpad incident

Potential service degradation

Minor Resolved View vendor source →

Dialpad experienced a minor incident on April 9, 2025 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 05:50 PM UTC
Resolved
Apr 09, 2025, 06:53 PM UTC
Duration
1h 3m
Detected by Pingoru
Apr 09, 2025, 05:50 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsApplicationContact CenterMeetingsAPI PlatformIntegrationsMessagingDialpad Ai

Update timeline

  1. investigating Apr 09, 2025, 05:47 PM UTC

    We are investigating a potential service degradation. More details will be provided shortly.

  2. investigating Apr 09, 2025, 05:50 PM UTC

    We are investigating a potential service degradation. More details will be provided shortly.

  3. monitoring Apr 09, 2025, 06:05 PM UTC

    A fix has been deployed and we are monitoring the results. Some services may take additional time to recover as backlogs are processed, and we will provide an update shortly.

  4. resolved Apr 09, 2025, 06:53 PM UTC

    We have verified that service has recovered to normal.