Dialpad incident

Application issues

Minor Resolved View vendor source →

Dialpad experienced a minor incident on April 4, 2025 affecting Application and Messaging, lasting 6d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 04:10 PM UTC
Resolved
Apr 10, 2025, 09:38 PM UTC
Duration
6d 5h
Detected by Pingoru
Apr 04, 2025, 04:10 PM UTC

Affected components

ApplicationMessaging

Update timeline

  1. investigating Apr 04, 2025, 04:10 PM UTC

    Customers may experience issues loading a conversation, the team is investigating. If you experience this issue, please restart the app.

  2. investigating Apr 04, 2025, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 04, 2025, 11:33 PM UTC

    A mitigation has been applied to prevent errors from impacting conversations. If you continue to experience issues, please restart the app.

  4. monitoring Apr 06, 2025, 12:53 AM UTC

    A fix has been implemented and we are monitoring the results. If you continue to experience issues, please restart the app.

  5. resolved Apr 10, 2025, 09:38 PM UTC

    This incident has been resolved.