Dialpad incident

Some customers in Australia and New Zealand may be experiencing issues with calls or meetings

Major Resolved View vendor source →

Dialpad experienced a major incident on April 11, 2025 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2025, 06:26 AM UTC
Resolved
Apr 11, 2025, 07:11 AM UTC
Duration
44m
Detected by Pingoru
Apr 11, 2025, 06:26 AM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

Update timeline

  1. investigating Apr 11, 2025, 06:26 AM UTC

    We are currently investigating this issue.

  2. identified Apr 11, 2025, 06:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 11, 2025, 07:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 11, 2025, 07:11 AM UTC

    This incident has been resolved.