Dialpad incident

Some customers may be experiencing issues with contact center on-duty status

Minor Resolved View vendor source →

Dialpad experienced a minor incident on April 10, 2025 affecting Contact Center, lasting 23h 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 07:05 PM UTC
Resolved
Apr 11, 2025, 07:01 PM UTC
Duration
23h 56m
Detected by Pingoru
Apr 10, 2025, 07:05 PM UTC

Affected components

Contact Center

Update timeline

  1. investigating Apr 10, 2025, 07:05 PM UTC

    Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.

  2. investigating Apr 10, 2025, 07:40 PM UTC

    Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app

  3. monitoring Apr 10, 2025, 08:07 PM UTC

    A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.

  4. resolved Apr 11, 2025, 07:01 PM UTC

    This incident has been resolved.