Dialpad incident

Some customers may be experiencing degraded performance with Omnichannel and IVR applications

Minor Resolved View vendor source →

Dialpad experienced a minor incident on April 27, 2025 affecting Omnichannel, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2025, 05:45 PM UTC
Resolved
Apr 27, 2025, 09:34 PM UTC
Duration
3h 48m
Detected by Pingoru
Apr 27, 2025, 05:45 PM UTC

Affected components

Omnichannel

Update timeline

  1. investigating Apr 27, 2025, 05:45 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 27, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 27, 2025, 09:34 PM UTC

    This incident has been resolved.