Dialpad incident

Some customers in North America may have experienced issues with calls

Major Resolved View vendor source →

Dialpad experienced a major incident on May 9, 2025 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 05:31 PM UTC
Resolved
May 09, 2025, 05:50 PM UTC
Duration
19m
Detected by Pingoru
May 09, 2025, 05:31 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

Update timeline

  1. monitoring May 09, 2025, 05:31 PM UTC

    Issue impacted a percentage of calls in North America between 16:20 and 16:46 UTC. A fix has been implemented and we are monitoring the situation.

  2. investigating May 09, 2025, 05:39 PM UTC

    We are currently investigating this issue.

  3. resolved May 09, 2025, 05:50 PM UTC

    This incident has been resolved.