Dialpad incident

Some customers in North America may be experiencing issues with call audio

Minor Resolved View vendor source →

Dialpad experienced a minor incident on May 9, 2025 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 05:43 PM UTC
Resolved
May 09, 2025, 06:23 PM UTC
Duration
39m
Detected by Pingoru
May 09, 2025, 05:43 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

Update timeline

  1. investigating May 09, 2025, 05:43 PM UTC

    We are currently investigating this issue.

  2. monitoring May 09, 2025, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 09, 2025, 06:23 PM UTC

    This incident has been resolved.