Dialpad incident

Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.

Notice Resolved View vendor source →

Dialpad experienced a notice incident on May 11, 2025 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls and 1 more component, lasting 7h 38m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2025, 02:30 AM UTC
Resolved
May 11, 2025, 10:08 AM UTC
Duration
7h 38m
Detected by Pingoru
May 11, 2025, 02:30 AM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsCarrier Networks: Local NumbersCarrier Networks: Toll-Free NumbersCarrier Networks: MessagingApplicationContact CenterOmnichannelMeetingsAnalytics

Update timeline

  1. investigating May 11, 2025, 03:23 AM UTC

    We are currently investigating this issue.

  2. investigating May 11, 2025, 03:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 11, 2025, 03:29 AM UTC

    We are continuing to investigate this issue.

  4. investigating May 11, 2025, 04:14 AM UTC

    We are continuing to investigate this issue.

  5. investigating May 11, 2025, 05:14 AM UTC

    We are continuing to investigate this issue.

  6. investigating May 11, 2025, 06:14 AM UTC

    We are continuing to investigate this issue.

  7. investigating May 11, 2025, 07:29 AM UTC

    We are continuing to investigate this issue.

  8. investigating May 11, 2025, 08:30 AM UTC

    We are continuing to investigate this issue.

  9. monitoring May 11, 2025, 09:39 AM UTC

    The service is being monitored.

  10. investigating May 11, 2025, 09:41 AM UTC

    The service is being monitored.

  11. monitoring May 11, 2025, 09:42 AM UTC

    The service is being monitored.

  12. resolved May 11, 2025, 10:08 AM UTC

    The service returned to normal operation.