Dialpad incident

Some customers may be experiencing issues with calls ringing after an operator answers

Minor Resolved View vendor source →

Dialpad experienced a minor incident on May 16, 2025 affecting Telephony Infrastructure: Inbound Calls, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 01:12 AM UTC
Resolved
May 16, 2025, 02:44 AM UTC
Duration
1h 31m
Detected by Pingoru
May 16, 2025, 01:12 AM UTC

Affected components

Telephony Infrastructure: Inbound Calls

Update timeline

  1. investigating May 16, 2025, 01:12 AM UTC

    We are currently investigating this issue.

  2. identified May 16, 2025, 01:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 16, 2025, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 02:44 AM UTC

    This incident has been resolved.