Dialpad incident

Some customers might experiencing issues with calling, messaging and meetings

Major Resolved View vendor source →

Dialpad experienced a major incident on May 20, 2025 affecting Telephony Infrastructure: Inbound Calls and Application and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 03:32 PM UTC
Resolved
May 20, 2025, 04:51 PM UTC
Duration
1h 18m
Detected by Pingoru
May 20, 2025, 03:32 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsApplicationMeetings

Update timeline

  1. investigating May 20, 2025, 03:32 PM UTC

    We are currently investigating this issue.

  2. investigating May 20, 2025, 03:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2025, 03:59 PM UTC

    We are continuing to investigate the issue. If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page

  4. monitoring May 20, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 20, 2025, 04:15 PM UTC

    We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

  6. resolved May 20, 2025, 04:51 PM UTC

    This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.