Resolved after 3 hours 23 minutes, affecting Hosted Checkout, on December 4, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Dec 04, 2024, 12:12 PM UTC
The Swell platform is investigating an issue with our hosted checkout. Our team is investigating the issue.
- investigating Dec 04, 2024, 01:08 PM UTC
Our team is still investigating the issue with hosted checkout.
- identified Dec 04, 2024, 01:43 PM UTC
The issue has been identified. Our team is working on a fix to resolve the issue with hosted checkout.
- identified Dec 04, 2024, 02:15 PM UTC
Our team is still working on a fix to resolve the issue affecting the hosted checkout on some accounts.
- identified Dec 04, 2024, 02:45 PM UTC
Our team is actively working on resolving the issue. We will share further updates as soon as they become available.
- monitoring Dec 04, 2024, 02:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2024, 03:35 PM UTC
This incident has been resolved.
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