Swan experienced a minor incident on July 15, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 15, 2026, 07:53 AM UTC
Type: Incident Duration: 1 hour and 15 minutes Affected Components: Card payments Jul 15, 09:08:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 15, 07:53:49 GMT+0 - Investigating - Since 9:00am today, we are currently experiencing an issue with Online Card payment. Our teams are actively working to resolve this. Thank you for your patience. Jul 15, 09:08:42 GMT+0 - Resolved - As of 11h00 15/07, this incident has been resolved. Root cause appears to be a certification lapse at an upstream provider.