Swan incident

LIVE - Card Payments

Minor Resolved

Swan experienced a minor incident on July 15, 2026 affecting Cards (Card payments), lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 07:53 AM UTC
Resolved
Jul 15, 2026, 09:08 AM UTC
Duration
1h 14m
Detected by Pingoru
Jul 15, 2026, 07:53 AM UTC

Affected components

Cards (Card payments)

Update timeline

  1. investigating Jul 15, 2026, 07:53 AM UTC

    Since 9:00am today, we are currently experiencing an issue with Online Card payment. Our teams are actively working to resolve this. Thank you for your patience.

  2. monitoring Jul 15, 2026, 09:08 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 15, 2026, 09:08 AM UTC

    As of 11h00 15/07, this incident has been resolved. Root cause appears to be a certification lapse at an upstream provider.