Swan incident

LIVE - SEPA Instant Credit Transfers

Major Resolved

Swan experienced a major incident on May 19, 2026 affecting Credit Transfers and Direct Debits (SEPA Instant Credit Transfers), lasting 20h 23m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 04:15 AM UTC
Resolved
May 20, 2026, 12:38 AM UTC
Duration
20h 23m
Detected by Pingoru
May 19, 2026, 04:15 AM UTC

Affected components

Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)

Update timeline

  1. investigating May 19, 2026, 04:15 AM UTC

    As of **6h15** CET, we are experiencing a **partial** outage of **incoming& outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by 11h.

  2. identified May 19, 2026, 09:15 AM UTC

    The situation with our provider is ongoing and appears to be a total outage of incoming and outgoing Instant Credit Transfers. We are monitoring the situation and will provide the next update by 13h.

  3. identified May 19, 2026, 10:51 AM UTC

    The incident is ongoing. We will provide the next update before 15h.

  4. identified May 19, 2026, 10:57 AM UTC

    International Credit Transfer execution is also impacted by this outage. International Transfers will be scheduled but not executed until the incident has resolved.

  5. identified May 19, 2026, 12:25 PM UTC

    Incoming Instant Credit Transfers appear to have recovered, while outgoing transfers remain blocked. We will provide the next update before 16h30\.

  6. identified May 19, 2026, 02:54 PM UTC

    The situation is improving but some instability remains. As operations resume, some transfer are expected to be rejected. We will provide a final status update for the day before 18h30\.

  7. identified May 19, 2026, 04:00 PM UTC

    The incident at our provider is ongoing, with remediation scheduled for later this evening. We will update here first thing tomorrow morning with the status.

  8. identified May 19, 2026, 04:37 PM UTC

    A fix for this incident will be implemented between 00h00 and 2h00 this evening, 20 May. As a result of the work, incoming and outgoing SEPA Instant Credit Transfers will be unstable or unreachable during this time. We will continue to monitor the situation overnight and will provide an update early tomorrow morning.

  9. resolved May 20, 2026, 12:38 AM UTC

    As of 2h38 this morning, the situation has been resolved. Failed actions can be retried to proceed.