Suzy incident

Partial Service Interruption

Resolved after 6 hours 33 minutes, affecting Classic Suzy, on September 16, 2023.

resolved Sep 16, 2023, 07:24 PM UTC

The issue has been resolved. Suzy and Crowdtap applications are functioning as expected.

Started
Sep 16, 2023, 12:00 PM UTC
Resolved
Sep 16, 2023, 06:34 PM UTC
Duration
6h 33m
Detected by Pingoru
Sep 16, 2023, 12:00 PM UTC

Affected components

Classic Suzy

Update timeline

  1. identified Sep 16, 2023, 04:08 PM UTC

    Some Suzy and CrowdTap users may experience performance and timeout issues while using the platform. This is due to ongoing service disruptions with resources in Microsoft Azure EastUS regions. The service disruption is impacting many Azure customers. Microsoft is aware of the issue and is actively working on mitigation.

  2. resolved Sep 16, 2023, 07:24 PM UTC

    The issue has been resolved. Suzy and Crowdtap applications are functioning as expected.

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