Survicate incident
Issues with showing AI follow-ups in Text answer questions
Survicate experienced a minor incident on June 25, 2026 affecting Email & shareable link surveys and Web & in-product surveys and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 25, 2026, 08:16 AM UTC
Status: Identified We are experiencing issues generating AI follow-up questions in surveys that use this feature. Affected survey types: • Website or in-product surveys • Mobile app surveys. We are working on fixing it, and we will post an update soon. Affected components Mobile app surveys (Degraded performance) Web & in-product surveys (Degraded performance)
- identified Jun 25, 2026, 08:30 AM UTC
Status: Identified We've identified that Email & Shareable Link surveys that use AI follow-up questions also experience issues generating the follow-up questions. We're working to fix the issue across all affected survey types. We'll post another update soon Affected components Mobile app surveys (Degraded performance) Email & shareable link surveys (Degraded performance) Web & in-product surveys (Degraded performance)
- resolved Jun 25, 2026, 10:23 AM UTC
Status: Resolved The issues with AI follow-up questions not being generated have been resolved. All survey questions are fully operational. Affected components Email & shareable link surveys (Operational) Web & in-product surveys (Operational) Mobile app surveys (Operational)