SurveyMonkey incident

SurveyMonkey Reward users cannot redeem their rewards

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on May 30, 2025 affecting SurveyMonkey, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 06:04 AM UTC
Resolved
May 30, 2025, 07:09 AM UTC
Duration
1h 5m
Detected by Pingoru
May 30, 2025, 06:04 AM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating May 30, 2025, 06:04 AM UTC

    We are currently investigating this issue.

  2. identified May 30, 2025, 06:30 AM UTC

    We have identified the issue, which was caused by maintenance performed by our mobile service provider. Reward redemptions are currently unavailable. We will provide updates as they become available. Thank you for your patience.

  3. resolved May 30, 2025, 07:09 AM UTC

    This incident has been resolved.