SurveyMonkey experienced a major incident on June 3, 2025 affecting SurveyMonkey, lasting 23h 5m. The incident has been resolved; the full update timeline is below.
Affected components
SurveyMonkey
Update timeline
- investigating Jun 03, 2025, 10:59 AM UTC
We are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting responses collected between 2013-05 to 2014-03. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.
- identified Jun 03, 2025, 12:19 PM UTC
This issue is impacting NPS Tile data or Multi-Survey Analysis data that is greater than 10 years old. We have identified the cause of this issue and a solution is currently being worked on.
- resolved Jun 04, 2025, 10:04 AM UTC
This incident has been resolved.