SurveyMonkey incident

Response data missing from Analyze page

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on June 4, 2025 affecting SurveyMonkey, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 10:09 AM UTC
Resolved
Jun 06, 2025, 10:56 AM UTC
Duration
2d
Detected by Pingoru
Jun 04, 2025, 10:09 AM UTC

Affected components

SurveyMonkey

Update timeline

  1. monitoring Jun 04, 2025, 10:09 AM UTC

    We are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting NPS Tile data or Multi-Survey Analysis data that is greater than 10 years old. We have identified the cause of this issue and a solution is currently being worked on.

  2. resolved Jun 06, 2025, 10:56 AM UTC

    This incident has been resolved.