SurveyMonkey incident

Analyze toolbar not loading for some accounts

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on June 26, 2025 affecting SurveyMonkey, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2025, 12:49 AM UTC
Resolved
Jun 26, 2025, 01:10 AM UTC
Duration
20m
Detected by Pingoru
Jun 26, 2025, 12:49 AM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Jun 26, 2025, 12:49 AM UTC

    There currently is an issue where the Analyze toolbar is not loading for some accounts. The Analyze toolbar contains buttons for Rules, Views, Exports, Shared Data, MSA, Share and Save As so for affected users, these functionalities are not accessible. We're currently investigating.

  2. monitoring Jun 26, 2025, 01:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 26, 2025, 01:07 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 26, 2025, 01:10 AM UTC

    This incident has been resolved.