SurveyMonkey experienced a minor incident on August 27, 2025 affecting SurveyMonkey, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
SurveyMonkey
Update timeline
- investigating Aug 27, 2025, 08:04 PM UTC
We're currently aware of an issue that is impacting charts from loading in Analyze. Our engineering team is aware and currently investigating.
- identified Aug 27, 2025, 08:18 PM UTC
The issue has been identified and our team is working on resolving it. In the meantime, users may temporarily see old versions of charts appear (i.e NPS chart) in Analyze.
- resolved Aug 27, 2025, 08:26 PM UTC
The issue has been resolved. All charts in Analyze are now loading as expected.