Suralink incident

Login Issues - All Regions

Critical Resolved View vendor source →

Suralink experienced a critical incident on March 28, 2024 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2024, 04:20 PM UTC
Resolved
Mar 28, 2024, 05:11 PM UTC
Duration
51m
Detected by Pingoru
Mar 28, 2024, 04:20 PM UTC

Affected components

Suralink Web ApplicationSuralink Web ApplicationSuralink Web Application

Update timeline

  1. investigating Mar 28, 2024, 04:20 PM UTC

    We are currently investigating an issue that is preventing users from logging in. Our team is working as quickly as possible to resolve this.

  2. identified Mar 28, 2024, 04:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 28, 2024, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 28, 2024, 05:11 PM UTC

    This incident has been resolved.