Suralink experienced a major incident on May 21, 2024 affecting Suralink Web Application and Secure File Sharing, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web ApplicationSecure File Sharing
Update timeline
- investigating May 21, 2024, 12:20 PM UTC
We are investigating an issue that is causing slowness and pages not loading within the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified May 21, 2024, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2024, 01:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2024, 02:12 PM UTC
This incident has been resolved.