Suralink experienced a critical incident on September 4, 2024 affecting Suralink Web Application, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web Application
Update timeline
- investigating Sep 04, 2024, 06:02 PM UTC
We are investigating an issue that is preventing users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- investigating Sep 04, 2024, 06:04 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 04, 2024, 06:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2024, 06:46 PM UTC
This incident has been resolved.