Suralink experienced a minor incident on November 13, 2024 affecting Suralink Web Application, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2024, 02:20 PM UTC
We are investigating reports of application slowness within the Suralink US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- investigating Nov 13, 2024, 03:01 PM UTC
We are continuing to investigate the application slowness in the US region, and will provide another update when we have more information.
- identified Nov 13, 2024, 04:02 PM UTC
We have identified the issue that is causing slow response times in the US region, and our engineering team is implementing a fix.
- monitoring Nov 13, 2024, 04:32 PM UTC
A fix has been implemented, and response times have improved in the application.
- resolved Nov 13, 2024, 04:45 PM UTC
This incident has been resolved.