Suralink experienced a critical incident on November 27, 2024 affecting File Uploads and Downloads, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
File Uploads and Downloads
Update timeline
- investigating Nov 27, 2024, 09:35 PM UTC
We are investigating an issue that is preventing files from uploading and downloading in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Nov 27, 2024, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 27, 2024, 10:01 PM UTC
File uploads and downloads are working normally again in the US region.