Suralink experienced a major incident on January 23, 2025 affecting Suralink Web Application, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web Application
Update timeline
- investigating Jan 23, 2025, 03:53 PM UTC
We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Jan 23, 2025, 04:20 PM UTC
We have identified the issue that is preventing users from logging into the application in the US region, and our engineers are implementing a fix.
- monitoring Jan 23, 2025, 04:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2025, 04:37 PM UTC
This incident has been resolved.