Suralink experienced a major incident on January 30, 2025 affecting Suralink Web Application, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2025, 12:49 AM UTC
We are experiencing slow response times and login issues in the Suralink web application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Jan 30, 2025, 01:09 AM UTC
We have identified the issue that is causing slow response times and preventing some pages from loading in the application. Our engineers are working towards a resolution.
- monitoring Jan 30, 2025, 01:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2025, 01:53 AM UTC
We have resolved the issue that was causing slow response times and preventing some pages from loading in the application.