Suralink incident

Slow response times & file upload/download issues - US Region

Major Resolved View vendor source →

Suralink experienced a major incident on March 13, 2025 affecting Suralink Web Application, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2025, 08:13 PM UTC
Resolved
Mar 13, 2025, 09:44 PM UTC
Duration
1h 31m
Detected by Pingoru
Mar 13, 2025, 08:13 PM UTC

Affected components

Suralink Web Application

Update timeline

  1. investigating Mar 13, 2025, 08:13 PM UTC

    We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. investigating Mar 13, 2025, 08:52 PM UTC

    We are continuing to investigate the login issues and slow response times in the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  3. investigating Mar 13, 2025, 09:15 PM UTC

    We are continuing to investigate issues with slow response times that are also impacting the ability to upload or download files in the Suralink application. Our engineers are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  4. monitoring Mar 13, 2025, 09:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 13, 2025, 09:44 PM UTC

    This incident has been resolved.