Suralink experienced a critical incident on April 14, 2025 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2025, 03:53 PM UTC
We are investigating an issue that is preventing users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- investigating Apr 14, 2025, 03:54 PM UTC
We are continuing to investigate this issue.
- investigating Apr 14, 2025, 04:12 PM UTC
We are continuing to investigate an issue that is preventing users from logging into the application. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Apr 14, 2025, 04:17 PM UTC
Users are now able to log into the application; we are continuing to monitor to ensure full resolution.
- resolved Apr 14, 2025, 04:33 PM UTC
This incident has been resolved.