Suralink experienced a critical incident on April 14, 2025 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web ApplicationSuralink Web ApplicationSuralink Web Application
Update timeline
- investigating Apr 14, 2025, 05:18 PM UTC
We are investigating an issue that is preventing users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Apr 14, 2025, 05:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2025, 06:41 PM UTC
This incident has been resolved.