Suralink experienced a major incident on April 22, 2025 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2025, 06:34 PM UTC
We are investigating an issue that is causing slowness when logging into the application. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Apr 22, 2025, 07:02 PM UTC
We have identified the issue that is causing slowness when logging into the application, and is preventing some users from logging in. Our engineers are working on a resolution, and we will provide an update when we have more information.
- identified Apr 22, 2025, 07:30 PM UTC
Issue has been addressed and team will monitor
- resolved Apr 22, 2025, 07:30 PM UTC
This incident has been resolved.