Suralink experienced a minor incident on November 7, 2023 affecting Suralink Web Application, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web Application
Update timeline
- investigating Nov 07, 2023, 06:13 PM UTC
We are investigating an issue that is preventing SSO users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Nov 07, 2023, 06:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 07, 2023, 07:28 PM UTC
We are monitoring an issue that was preventing SSO users from logging into the application in the US region. Our engineering teams have implemented a fix and are actively monitoring the results.
- resolved Nov 07, 2023, 08:01 PM UTC
This incident has been resolved.