Suralink experienced a major incident on January 9, 2024 affecting File Uploads and Downloads, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
File Uploads and Downloads
Update timeline
- investigating Jan 09, 2024, 02:48 PM UTC
We are investigating an issue that is impacting file uploads and downloads in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Jan 09, 2024, 03:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2024, 03:54 PM UTC
This incident has been resolved; file uploads and downloads are now working as expected.