Suralink experienced a critical incident on July 22, 2024 affecting Suralink Web Application, lasting 5h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 03:33 PM UTC
We are experiencing slow response times within the Suralink web application, which is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Jul 22, 2024, 03:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 22, 2024, 04:13 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 22, 2024, 06:02 PM UTC
We are continuing to investigate issues with slowness in the application in the US region, and our engineering teams are working as quickly as possible to resolve them.
- monitoring Jul 22, 2024, 08:12 PM UTC
We have implemented a fix, and our engineers are monitoring the application.
- resolved Jul 22, 2024, 09:30 PM UTC
This incident has been resolved.