Suralink experienced a major incident on July 29, 2024 affecting Suralink Web Application, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web Application
Update timeline
- investigating Jul 29, 2024, 02:26 PM UTC
We are experiencing slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Jul 29, 2024, 02:48 PM UTC
We have identified the cause of the application slowness in the US region, and are implementing a fix.
- monitoring Jul 29, 2024, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2024, 07:05 PM UTC
This incident has been resolved.