Suralink experienced a minor incident on September 17, 2024 affecting File Uploads and Downloads, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
File Uploads and Downloads
Update timeline
- investigating Sep 17, 2024, 03:50 PM UTC
We are investigating an issue with uploading and downloading files in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Sep 17, 2024, 03:55 PM UTC
We have identified the issue with file uploads and downloads, and are implementing a fix.
- monitoring Sep 17, 2024, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2024, 04:33 PM UTC
This incident has been resolved.