Suralink experienced a major incident on November 6, 2024 affecting File Uploads and Downloads, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
File Uploads and Downloads
Update timeline
- investigating Nov 06, 2024, 02:33 PM UTC
We are investigating an issue that is impacting file uploads in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Nov 06, 2024, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2024, 03:00 PM UTC
The issue preventing file uploads for some users in the US region has been resolved.