Suralink experienced a critical incident on November 13, 2024 affecting Suralink Web Application, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web Application
Update timeline
- investigating Nov 13, 2024, 10:58 AM UTC
We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Nov 13, 2024, 11:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2024, 12:10 PM UTC
This incident has been resolved.