Suralink experienced a critical incident on January 16, 2025 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web ApplicationSuralink Web ApplicationSuralink Web Application
Update timeline
- investigating Jan 16, 2025, 08:31 PM UTC
We are investigating an issue that is preventing some users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Jan 16, 2025, 08:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 16, 2025, 08:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2025, 08:47 PM UTC
This incident has been resolved.