Suralink experienced a major incident on March 3, 2025 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2025, 09:41 PM UTC
We are investigating an issue where some users are experiencing issues logging into the application. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Mar 03, 2025, 11:06 PM UTC
Our engineers have identified the issue causing slowness and login failures in the application, and are working on a resolution. We will provide updates when we have more information to share.
- monitoring Mar 03, 2025, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2025, 11:44 PM UTC
We have resolved the issue that was preventing users from logging in.