Suralink experienced a major incident on March 5, 2025 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web ApplicationSuralink Web ApplicationSuralink Web Application
Update timeline
- investigating Mar 05, 2025, 06:29 PM UTC
We are investigating an issue that is preventing users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Mar 05, 2025, 06:48 PM UTC
We have identified the issue that is preventing users from logging in, and our engineers are working on a resolution.
- monitoring Mar 05, 2025, 07:04 PM UTC
We have implemented a fix for issues logging into the application, and are monitoring to ensure complete resolution.
- resolved Mar 05, 2025, 07:37 PM UTC
This incident has been resolved.