Suralink incident

Slow Response Time and Login Issues - CA Region

Major Resolved View vendor source →

Suralink experienced a major incident on April 24, 2025 affecting Suralink Web Application, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 06:10 PM UTC
Resolved
Apr 24, 2025, 06:32 PM UTC
Duration
21m
Detected by Pingoru
Apr 24, 2025, 06:10 PM UTC

Affected components

Suralink Web Application

Update timeline

  1. investigating Apr 24, 2025, 06:10 PM UTC

    We are experiencing slow response times within the Suralink web application that is affecting the CA region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Apr 24, 2025, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2025, 06:32 PM UTC

    This incident has been resolved; users are able to login and response times in the application are back to normal.