Suralink experienced a major incident on May 7, 2025 affecting Suralink Web Application, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web Application
Update timeline
- investigating May 07, 2025, 07:16 PM UTC
We are experiencing slow response times within the Suralink web application that is affecting the CA region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified May 07, 2025, 07:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2025, 07:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2025, 07:45 PM UTC
This incident has been resolved.