Suralink experienced a critical incident on September 16, 2026 affecting Suralink Web Application, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 06:35 PM UTC
We are investigating reports of login errors when attempting to sign in to Suralink and will provide an update in 30 minutes, or sooner if more information becomes available.
- identified Sep 16, 2026, 07:00 PM UTC
We have identified the issue that is preventing users from signing in to and using Suralink, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.
- monitoring Sep 16, 2026, 07:20 PM UTC
We have implemented a fix for the login issues that are impacting users in the US region, and are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Sep 16, 2026, 07:35 PM UTC
The issue that was preventing users from logging into Suralink in the US region has been resolved. We apologize for the inconvenience and appreciate your patience.