Suralink experienced a major incident on June 12, 2025 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:20 PM UTC
We are investigating an issue that is preventing some users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Jun 12, 2025, 06:24 PM UTC
We have identified the issue that is preventing some users from logging into the application, and our engineering team is working on a resolution.
- monitoring Jun 12, 2025, 06:45 PM UTC
An issue with an upstream provider has been identified as the cause, and our engineers have implemented a solution to bypass the dependency and restore service. We are monitoring to ensure full resolution.
- resolved Jun 12, 2025, 07:15 PM UTC
This incident has been resolved.