Suralink experienced a critical incident on January 28, 2026 affecting Suralink Web Application, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 04:54 PM UTC
We are investigating an issue with the Suralink web application affecting users in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Jan 28, 2026, 05:02 PM UTC
We have identified the issue that is preventing users from logging in and using the application in the US region. Our engineers are actively working to resolve this as quickly as possible.
- monitoring Jan 28, 2026, 05:13 PM UTC
A fix has been implemented for the issue that was preventing users from logging into and using the application in the US region, and we are monitoring to ensure full resolution.
- resolved Jan 28, 2026, 05:29 PM UTC
The issue that was preventing users from logging into and using the application in the US region has been resolved.