SuperTokens incident

One of our shared instances encountered a deadlock

Minor

Resolved after 15 minutes, affecting Managed service (N. Virginia region) (Production environment), on August 27, 2026.

resolved Aug 27, 2026, 03:45 PM UTC

This incident has been resolved. Initial investigations show that this deadlock type has been fixed in the latest version.

Started: Aug 27, 2026, 03:30 PM UTC
Resolved: Aug 27, 2026, 03:45 PM UTC
Duration: 15m
Detected by Pingoru: Aug 27, 2026, 03:30 PM UTC

Affected components

Managed service (N. Virginia region) (Production environment)

Update timeline

investigating Aug 27, 2026, 03:30 PM UTC

We are currently investigating this incident.
resolved Aug 27, 2026, 03:45 PM UTC

This incident has been resolved. Initial investigations show that this deadlock type has been fixed in the latest version.

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