SuperOffice had 18 outages in the last 2 years totaling 204h 0m of downtime — averaging 0.7 incidents per month.
There were 18 SuperOffice outages since September 27, 2024 totaling 204h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the incident that resulted in a diminished system performance.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating a delay in email delivery from Mailgun to Service. Emails are not lost, just delayed. Update to follow.
Mailgun has identified the root cause of the delay affecting email delivery into Service and is now working on a fix. Emails are not lost delivery will resume normally once the fix is deployed on their end. We are monitoring the situation closely and will post another update once service is fully restored.
A fix has been implemented by Mailgun and is being monitored. Delayed messages are now being processed and should catch up shortly.
This incident has been resolved.
We are currently investigating availability issues with the SuperOffice CRM Cloud.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
On Wednesday 22 July 2026, between 10:25 and 11:31 CEST, SuperOffice CRM Online was unavailable for many customers: it was not possible to log in, and customers hosted on our old cloud platform could not reach the service at all. Users who were already logged in on our new cloud platform could continue working. The cause was an error made during routine cleanup at our old cloud platform's hosting provider: the DNS \(internet name resolution\) entries for SuperOffice's services on that platform were deleted by mistake, after being incorrectly assessed as no longer in use. The entries were restored within about 30 minutes of the cause being identified, and service recovered progressively as DNS caches refreshed - for most customers within the hour, for some up to an hour longer depending on their internet provider. No data was lost, no data was at risk, no personal data was affected, and the incident was not related to any SuperOffice software change
Network disruption that was causing intermittent availability issues with the SuperOffice CRM Cloud for some customers
We’ve identified a handful of customer‑experience issues related to CRM scripts. Investigation is in progress.
The issue has been identified and a fix is scheduled to roll out later today.
This incident has been resolved.
Login via online.superoffice.com is temporarily unavailable. Please use id.superoffice.com to login.
This incident has been resolved.
We are currently investigating an issue that may prevent some emails from being delivered to inboxes via Mailgun. Our provider is aware of the problem and is working to identify the cause
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating a degradation of our mail service.
We are continuing to investigate the issue
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We’ve identified the cause of the login issue affecting a small number of users. These users experience a problem where the login page appears to be stuck loading. A workaround has been found and is being implemented for affected users when our monitors detect it or by contacting support. A permanent fix will be rolled out during the evening.
Workaround has been implemented. A permanent fix will be rolled out tonight.
A fix has been implemented tonight. Login services are back to normal for all affected users.
This incident has been resolved.
Between 08:26–08:40 CET, users experienced degraded performance during login. Service began to recover at 08:36 CET and was fully back to normal by 08:40 CET. We apologize for the inconvenience caused.
We’ve identified a bottleneck in a network component within the datacenter that is causing periodic performance issues. A fix is scheduled for 22:00 tonight, which may result in up to 15 minutes of downtime. We apologize for the inconvenience and appreciate you're understanding as we work to improve system performance.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing issues with user logins. Our team is actively investigating and working to resolve the problem as quickly as possible. We’ll share updates as soon as we have more information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
To implement an additional fix, we will need to take the system offline temporarily. This will cause some downtime. We’re working to minimize the impact and will update once everything is back online
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing mail delivery issues in our solution, we are investigating the issue
Our mail provider is still investigating the ongoing issue, : (https://status.mailgun.com)
The issue has been identified and a fix is being implemented. (https://status.mailgun.com)
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are actively working with ISPs to resolve the current issues We also encourage our customers to contact their ISPs, as this appears to be an ISP-specific issue. Our investigation shows that superoffice.com domains can be resolved using Google or Cloudflare DNS resolvers, such as 1.1.1.1 and 8.8.8.8.
Several ISPs are keeping this issue open, but many users have found a workaround to access SuperOffice websites. We will continue monitoring the situation and will provide updates as they become available.
This incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
There is currently an incident in Azure affecting document storage. We are actively monitoring the situation and will provide updates as more information becomes available.
The ongoing Azure incident is impacting the storage of documents and attachments, the retrieval of existing documents and attachments, and the sending of emails from the service for some customers. We are actively monitoring the situation and will provide updates as soon as more information becomes available.
Our monitoring indicates that the situation is gradually normalizing. However, Microsoft has not yet updated their status. We will continue to closely monitor the situation and provide further updates as needed.
We are continuing to monitor for any further issues.
This incident has been resolved.
Currently, we are in the process of investigating login issues. Should you encounter this problem, we kindly ask you to reach out to our support team for assistance.
A fix has been implemented and we are monitoring the results.
The incident has been resolved. We will continue monitoring the solution and provide a postmortem at a later stage.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
### **Root Cause:** Upon reviewing the logs and analyzing system behavior, it was determined that the underlying cause of this incident was identical to the issue experienced last Friday the 27th of September Link: [https://status.superoffice.com/incidents/w8hwbhkvm44l](https://status.superoffice.com/incidents/w8hwbhkvm44l) ### **Permanent Fix and Preventive Measures:** To ensure that this issue does not reoccur, a new version of the application has been released.